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Privacy Policy

Last Updated: September 2026 · Prepared for Razorpay Compliance & IT Rules 2011

At Govan (referred to as “we”, “our”, or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how your personal information is collected, used, shared, and safeguarded when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site, browse products, or place an order, we collect information including:

  • Identity & Contact Data: Name, delivery address, billing address, email address, and mobile phone number for shipping updates.
  • Transactional Data: Order reference numbers, cart selections, and chosen delivery methods.
  • Technical & Usage Data: Device type, IP address, browser type, and interaction records with our online catalog.

2. Payment Information & Razorpay Integration

We take payment security with the utmost seriousness. Govan does not store or process your complete credit card numbers, debit card CVVs, or NetBanking PINs on our servers.

All online financial transactions are encrypted and processed through Razorpay Payment Gateway, which is certified compliant with the highest tier of industry standards (PCI-DSS Level 1). Razorpay handles your payment credentials in strict compliance with Reserve Bank of India (RBI) tokenisation and data localisation mandates.

3. How We Use Your Information

We use the collected information for specific, lawful purposes:

  • Fulfilling and dispatching your orders with our logistics partners.
  • Sending real-time order updates, tracking links, and digital GST invoices via email and WhatsApp/SMS.
  • Preventing fraudulent transactions and ensuring website security.
  • Improving our natural product offerings and website performance.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We share limited necessary data strictly with trusted service providers who assist us in operating our business:

  • Payment processors (Razorpay) to authorise and settle transactions.
  • Logistics and courier partners (Delhivery, BlueDart) to deliver your parcels.
  • Cloud communication providers for transactional notifications.

5. Cookies & Tracking

We use essential cookies to maintain your shopping cart state as you navigate between pages. You can adjust your browser settings to decline non-essential cookies, though some interactive cart features may be affected.

6. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, for any queries or grievances regarding data privacy, please write to:
Grievance Officer: Ankit, Govan Natural Foods Pvt. Ltd.
Email: privacy@govan.in