Frequently Asked Questions
Got questions? We've compiled the answers below. If you need further help, reach out anytime.
🌿 Products, Purity & Storage
What makes Govan Gir Cow Ghee authentic Bilona?
Our ghee is prepared using the authentic 5-step Vedic Bilona method: whole A2 milk from pasture-fed indigenous Gir cows is cultured into curd in earthen pots, churned bi-directionally with wooden churners to yield cultured makkhan, and gently slow-heated over wood fires. We never use industrial cream separators or machinery.
How should I store Govan Gir Cow Ghee and what is its shelf life?
Store the ghee in its original glass jar in a cool, dry place away from direct sunlight. Do not refrigerate it, as moisture condensation can reduce shelf life. Always use a clean, completely dry spoon. When stored properly, it retains peak aroma and nutritive value for 12 months from the date of packing.
Why does Cold-Pressed Mustard Oil have a strong pungent smell?
The natural pungency (Jhaanjh) is caused by Allyl Isothiocyanate, an active compound present in high quality black mustard seeds. In commercial refined oils, chemicals and intense heating strip this away. In authentic Kachi Ghani cold-pressed oil, this pungency is the ultimate proof of purity and therapeutic efficacy!
Why does raw forest honey crystallise over time?
Crystallisation is a completely natural physical phenomenon in 100% pure, unheated, raw honey. Industrial honey is chemically ultra-filtered and overheated to stay permanently runny, which kills live enzymes. To reliquify your Govan honey, simply place the jar in a bowl of warm water (under 45°C) for 10 minutes.
🚚 Shipping & Delivery
Do you ship all across India?
Yes! We ship pan-India across 19,000+ PIN codes via reliable logistics partners including Delhivery, BlueDart, and Speed Post.
What are the delivery timelines and shipping charges?
Orders are dispatched from our farm facility within 24 to 48 hours. Delivery takes 3 to 5 business days for major metro cities and 5 to 7 business days for regional locations. Shipping is 100% FREE on all orders over ₹999; for smaller orders below ₹999, a nominal flat fee of ₹99 applies.
How do you protect glass jars during transit?
We use custom multi-layered honeycombed cardboard wraps, air cushioning, and heavy corrugated outer cartons designed specifically for fragile glass containers. In the rare event of transit damage, we issue an immediate free replacement upon receiving a photo.
💳 Payments & Cash on Delivery
Is Cash on Delivery (COD) available?
Yes! Cash on Delivery is available for almost all serviceable PIN codes in India. You can select COD at checkout and pay the courier executive via cash or UPI QR code at the time of delivery.
What online payment methods do you support?
We use Razorpay, India's leading payment gateway. You can pay via Google Pay, PhonePe, Paytm, BHIM UPI, Visa, Mastercard, RuPay credit and debit cards, NetBanking with 50+ Indian banks, and Cred pay.
🔄 Returns & Replacements
What is your return or replacement policy?
Because our products are perishable, farm-fresh edible food items, we cannot accept returns once opened for food safety reasons. However, if your order arrives damaged, unsealed, or incorrect, reach out within 48 hours with a photo, and we will issue a full refund or send a fresh replacement with zero hassle!